Support

How can we help?

Get help with Threadlytics, report a bug, or ask a question. We’re a small team and aim to respond within one business day.

Contact Support

The fastest way to reach us is inside the app: Settings › Get Support. The form sends your app version, iOS version, and iPhone model along with your message — never serial numbers or anything about your home — and you can add an email if you want a reply. Premium members’ requests are flagged for priority. Email works too; include your iOS version and app version (shown at the bottom of Settings). Screenshots or a screen recording are always helpful.

contact@seering.ai

Looking for how-to guides and troubleshooting? Start with the Threadlytics help topics — the most common answers live there.

Common Questions

What is Threadlytics?
Threadlytics is an iPhone app that visualizes your Thread mesh network and smart home device graph. It discovers Thread border routers on your local network, reads Matter diagnostics through Apple Home, and correlates devices across Apple Home, Matter, Home Assistant, and SmartThings into one unified view, with an on-device assistant that answers from your own scan.
Does Threadlytics require a hub or special hardware?
No. Threadlytics uses only your iPhone and existing smart home infrastructure — no additional hardware required.
Does Threadlytics send my home data to the cloud?
No. All Thread mesh data, device names, topology graphs, and ecosystem credentials are processed and stored locally on your device. The only things that leave your phone are crash diagnostics (no personal or home data, and off entirely in Strict Local Network mode), support messages you choose to send, and the SmartThings sign-in handshake if you connect that source. See our Privacy Policy for full details.
Which ecosystems does Threadlytics support?
Threadlytics integrates with Apple Home (via HomeKit / Matter), Home Assistant (your own local server), and SmartThings (OAuth). Apple Home, Thread, and Matter work out of the box; Home Assistant and SmartThings are opt-in and can be connected in Settings › Sources. Additional ecosystems are being evaluated for later releases.
My device appears twice in the device list. Is that a bug?
Not exactly — it’s a known limitation. Some devices appear on more than one ecosystem fabric simultaneously. Threadlytics uses a correlation engine to merge these into one record, but it requires matching data from both fabrics to do so reliably. If you see duplicates, they may merge automatically as more data is collected. If they persist, tell us through Settings › Get Support and we will walk you through sending a diagnostics export so we can investigate.
I don’t see any border routers. What should I check?
Threadlytics discovers border routers via mDNS on your local network. Make sure your iPhone is on the same Wi-Fi network as your Thread border routers. If your router uses AP isolation or a guest network, discovery will not work. Also check that Local Network permission is granted for Threadlytics in Settings › Privacy & Security › Local Network.
How do I report a bug or send feedback?
Use Settings › Send Feedback inside Threadlytics and pick Bug, Idea, Question, or Support. Your app version and device model are attached automatically. Or email contact@seering.ai; the app version is at the bottom of the Settings screen. Screenshots and screen recordings are very helpful.